- Introduction
We use your personal information to fulfill our commitment to provide you with a prompt response to your needs (the “Purpose”). As part of that commitment, we are dedicated to protecting the privacy of the personal information we collect.
As our customer or a third party with whom we do business, you understand and agree that we collect, use, and disclose your personal information in accordance with this Customer Privacy Policy (this “Policy”).
- The application of this Policy
- This Policy applies to the personal information of customers and other individuals with whom we maintain business relationships and to the use of such personal information in any form, whether oral, electronic or written.
In any case, we adapt our internal policies and practices to comply with the provisions of the Law on the protection of the person against the processing of their personal data, Law 8968.
- Types of personal information we collect
The term “personal information” in this Policy refers to information that identifies or can identify you as an individual. The types of personal information we process include the following:
- Your full name, personal contact details, nationality, identification number.
Much of the personal information we process is information that you or someone on your behalf knowingly provides to us. However, in other cases, we process personal information that we can infer about you from other information you provide to us or during our interactions with you. This Policy also applies to personal information about you that we receive from third parties, unless it is specifically covered by their privacy policy.
By accepting this Policy, you are, to the extent required by local law, giving your express written consent for the processing of any personal information you provide to Desarrolladores 506 and Escazú121 that is considered Sensitive Personal Information or Financial Information. Except as required by law, you are not obligated to provide Desarrolladores 506 and Escazú121 with any of your Sensitive Personal Information, and choosing not to do so will not prevent you from purchasing products or services from Escazú121 and Desarrolladores 506.
- How we use personal information
In accordance with applicable laws, we may collect, use, and disclose portions of your personal information for the following purposes:
- To fulfill contractual obligations to you.
- Conduct market research, customer satisfaction surveys and quality control, direct marketing and sales promotions.
- Manage the overall handling of documents.
- Comply with legal and regulatory requirements.
- Test and evaluate new products and services.
- Process credit applications.
Escazú121 and Desarrolladores 506 use and retain your personal information for as long as necessary to fulfill the purpose for which it is processed, respecting our guidelines for legal, regulatory and risk management obligations.
- Credit authorization
When you apply for credit, your personal information will be used and disclosed to appropriate third parties, in accordance with applicable laws, in order to determine whether to grant and maintain a line of credit for you, always with your prior consent.
5.1 Legal requirements
We reserve the right to disclose any personal information we hold about you if compelled to do so by a court order or at the request of a government entity, or if we believe it is necessary or appropriate to comply with the law or to protect or defend our rights or property, in accordance with applicable laws. We also reserve the right to retain the personal information collected and process it to comply with accounting and tax regulations and any other applicable laws.
- Information collected when you visit us on the Internet
If you access a website from Escazú 12 and Desarrolladores 506, you may be interested in the following:
6.1 You can browse without revealing your identity
We, or our service providers, store the personal information we collect about you online in databases protected by a combination of electronic access controls. However, such security measures may not be sufficient to prevent all instances of loss, misuse, or alteration of personal information, and we are not liable for damages or obligations related to such incidents, to the fullest extent permitted by law. Where required by law, we will notify you of any loss, misuse, or alteration of personal information that may affect you so that you can take appropriate action to protect your rights.
6.2 Minors
Our websites do not sell products or services to minors, and we do not solicit or collect personal information from minors. If you are under 18 (or under the age of 18 in the jurisdiction where you access our websites), you may only use our websites with the involvement of your parent or guardian.
6.3 Personalized Ads
Where permitted by law, we may work with other companies to share advertisements or promotions that we believe will be relevant and useful to you. This may include advertisements that appear on our websites or apps, communications sent by us, or advertisements of ours that appear on other companies’ websites. The advertisements you see may be based on information collected by us or third parties, or based on your activities on our websites or third-party websites.
- Option
You can always decide what personal information you wish to provide to us (if any).
If you provide us with your contact details (e.g., email address, phone number), we may contact you about products, services, promotions, and events that we believe may be of interest to you.
In some jurisdictions, in addition to accepting this Policy, data privacy laws may require us to obtain your consent before sending you information you have not specifically requested. In certain circumstances, your consent may be implied (e.g., when communications are required to fulfill your requests or when you have voluntarily provided information to us for our use). In other cases, we may explicitly request your consent (e.g., when the information collected is considered to be of a sensitive nature).
We will honor any request not to receive direct marketing materials. When we receive such a request, your contact details will be “skipped” rather than deleted. This will ensure that your request is recorded and retained, unless you provide subsequent consent that invalidates it.
- Access to and updating of your personal information
With some limited exceptions, you have the right to access and update the personal information we hold about you. If you wish to inquire about any personal information we may have about you, you can do so by sending us a written request, by letter or email, to info@d506.cr. Please include your full name, address, and telephone number, as well as a copy of a document that verifies your identity (such as a national identity card, residency card, or passport), so that we can verify your identity and check whether we have personal information about you, or if we need to contact you to obtain any additional information necessary to make that determination. When you make more than one request within a short period, we may respond to your second request by referring to our previous response and only identifying any points that have substantially changed.
You can request that we correct, delete, stop using or processing, or restrict the processing of personal information we hold about you, by letter or email to the address indicated in Section 11 of this same section. If we believe that the personal information is incorrect or that the processing should be discontinued, we will delete or correct the personal information. If we disagree that the personal information is incorrect, we will inform you of our disagreement, explain our objection, and record your belief that the personal information is incorrect in the relevant files.
If you are not satisfied with how we handle your request, you can raise your concern with the Privacy Officer by sending an email to info@d506.cr